AI phone assistant for businesses
An AI phone assistant answers calls when nobody can, notes the request and books appointments directly in your calendar.
AI-generated
AI-generatedNo missed calls, even when nobody can pick up.
Answer calls
Day and night, at weekends and over lunch.
More details
- How it works: It introduces itself as an AI, listens and answers common questions itself.
- You provide: Your frequent questions, services and processes for the setup.
- Watch out: An off-the-shelf assistant fails at the second follow-up question.
Book appointments
Checks your calendar and books the slot.
More details
- How it works: If a caller wants an appointment, it checks your calendar and books it.
- You provide: Calendar access. We only connect what the use case needs.
- Watch out: Without a connection, you only get an email transcript and extra office work.
Flag urgent calls
Urgent calls go straight to the right person.
More details
- How it works: Urgent requests are flagged and passed on immediately.
- You provide: Who handles which request. We define this during setup.
- Watch out: Sensitive exceptions belong with a person. Anyone who asks for one is put through.
Team handover
Name, request and call-back arrive as a task.
More details
- How it works: Name, request and call-back become a task, with full context.
- You provide: Where your team already works, such as your calendar or CRM.
- Watch out: Without a connection, someone copies the task by hand.
AI-generatedExample call
- Caller: Hello, I need an appointment, it’s urgent.
- Assistant: Of course. Thursday at 9 am or Friday at 2 pm?
- Caller: Thursday, please.
- Assistant: Noted: urgent, Thursday at 9 am. Your team gets the summary.
How it works
Initial consultation
We look at your call volume and tell you honestly whether an assistant would help.
Setup
Tailored to your business: questions, services, processes. Calendar and CRM only where needed.
Launch with support
We support the launch and stay on hand afterwards.
Prefer a quick call?
Data protection and transparency
Processing in the EU
Call data is processed within the EU wherever possible.
Data minimisation
Each step only receives the data it needs.
Transparency
The greeting says that callers are speaking to an AI assistant.
Without and with an assistant
Nobody picks up, the call is lost.
Every call is answered, even at night.
Appointment requests end up on voicemail.
The appointment is in the calendar.
Call-backs have to be pieced together.
Name, request and call-back wait as a task.
Urgent matters wait for a call-back.
Urgent matters reach the right person at once.
We are AI consultants, not lawyers. You remain the data controller; we sign a data processing agreement with you.
Pilot with ASB Zwickau (home care service)
Approved by ASB’s data protection officer, under strict conditions.Our own main number is answered by the assistant. Try it.
Frequently asked questions
Do callers know they are talking to an AI?
Yes, deliberately: the assistant introduces itself as an AI. That is more honest towards your customers.
What happens with complex requests?
The assistant takes the name, request and call-back details, creates a task or puts the call through. No context is lost.
Can callers ask for a person?
Yes. They are put through or called back. The assistant relieves your team; it doesn’t stand between you and your customers.
Is the AI phone assistant GDPR-compliant?
We set it up to fit your data protection concept: EU processing wherever possible, data minimisation, a processing agreement. You remain responsible.
Which businesses benefit from it?
Businesses with many recurring calls that can’t always answer. What matters is not size, but whether calls are being missed.
Let’s talk about your phone line.
Free initial consultation, no obligation. You leave with a clear assessment.
The cost depends on call volume and the connections you need.
- Process Vision, Zwickau, Saxony
- Industry experience since 2015
- Focus: AI integration for SMEs